Returns/ Refunds

To complete your return, we require a receipt or proof of purchase.

To be eligible for a return, your item must be defective or unused and in the same condition that you received it. It must also be in the original packaging

Our refund and returns policy lasts 30 days. If 30 days have passed since your purchase, we can’t offer you a full refund or exchange.

There are certain situations where only partial refunds are granted:

• • The item is has been returned to us unused but with damaged packaging.

• • Any item not in its original condition, is damaged or missing parts for reasons not due to our error.

• • Any item that is returned more than 30 days after delivery

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

If your refund hasn’t appeared in your bank, it may take a few days to process, however you are more than welcome to email us at hello@watertogo.international for further help.

Sale items

We are happy to refund sale items, however, the refund processed will be for the purchase price of the item, not the full, non sale price.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at {hello@watertogo.international} and send your item to

Shipping returns

To return your product, you should mail your product to:

The Old Workshops,

Stagenhoe Bottom Farm, Whitwell

SG4 8JN

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.